Professional Headstone Restoration & Maintenance
This agreement is made between Grave Guardians (the "Service Provider") and the undersigned Customer. By submitting an inquiry and checking the agreement box, the Customer agrees to the following terms and conditions regarding the cleaning and maintenance of the specified memorial/headstone.
1. Authorization and Right of Access
The Customer certifies that they are the legal owner, next of kin, or authorized representative of the deceased, possessing the legal right to authorize maintenance on the memorial. The Customer grants the Service Provider permission to access the cemetery location and perform the agreed-upon services.
2. Pre-Existing Conditions and Damage
The Service Provider will conduct a pre-cleaning inspection. However, the Customer acknowledges that many headstones suffer from inherent fragility, "sugaring" (granulation), internal structural cracks, or previous improper repairs that may not be visible. The Service Provider is not responsible for any damage, crumbling, or deterioration resulting from pre-existing conditions or the natural aging process of the stone.
3. Limitation of Liability
While the Service Provider uses industry-standard, biological cleaners (such as D/2) and soft-bristled brushes designed for delicate masonry, the Customer understands that the cleaning process involves inherent risks to aged materials.
The Service Provider shall not be held liable for:
- Any damage occurring during the cleaning process due to the unstable nature of the stone.
- Future damage caused by environmental factors, weathering, or cemetery maintenance (mowers, trimmers, etc.) following the completion of service.
- Discoloration that is deep-set or permanent staining that cannot be removed by safe cleaning methods.
4. Scope of Work
Service is limited strictly to the exterior cleaning and biological treatment of the stone. This does not include leveling, re-setting, or structural repair unless explicitly stated in a separate written addendum.
5. Results Disclaimer
Biological cleaners often require time and sunlight to achieve full results. The Customer understands that the final appearance of the stone may continue to improve over several weeks or months following the initial application.
Acknowledgement: I have read and understood the terms above. I authorize the work to be performed and release Grave Guardians from any liability regarding pre-existing or resulting damage to the headstone.